Factory Store General Clerk

Besides being a great place to work, we offer the opportunity to participate in an excellent benefit package which includes medical, dental, life insurance, long term disability, profit sharing and a 401K plan with a match. 

Eagle Claw is an equal opportunity employer, dedicated to promoting a culturally diverse workforce. 

A pre-employment drug screen and background check will be required for all positions

Position Purpose

To provide customers with knowledgeable customer service and assist with warranty and repairs.


Required Knowledge/Skills & Experience


  • Intermediate typing skills required
  • Ten key proficiency a plus.
  • Must be able to read and write and have good math skills.
  • Must be organized and able to use time efficiently. 
  • Must have good customer service skills and a pleasant phone voice. 
  • Must be able to multitask
  • Prefer intermediate to advanced knowledge in Excel, Access and Oracle.
  • Prefer one year of college work or comparable work experience.
  • Prefer knowledge of fishing.
  • Fork Lift experience a plus


Essential Duties


  • Check and process all warranties and repairs, following the company’s warranty policies and procedures
  • Take incoming warranty phone calls for all Eagle Claw, Wright & McGill Rods and Reels.
  • Take incoming customer service calls for Shappell and Eagle Claw
  • Assist with walk-in traffic in store including employees and their family members
  • Take telephone or internet product orders, process order and ship to customer
  • Handle monetary transactions with accuracy
  • Restock sales floor when necessary.
  • Ensure neat and organized appearance of selling floor.
  • Ensure back stock is cleaned and organized
  • Assist with shipping duties in the store
  • Pull new stock items and make sure item has been transferred to factory store.
  • Perform general housekeeping and cleaning of the Factory Store


Physical Environment & Working Conditions


  • Must have good visual acuity and good manual dexterity.
  • When on production floor must be able to follow safety guidelines, i.e. safety glasses and hearing protection.
  • Must be able to walk and/or stand for the length of the shift.
  • Must be able to tolerate cold temperatures to search for product in the warehouse.
  • Must be able to lift up to 30 lbs. frequently and up to 75 lbs. occasionally.
  • Must be able to use arms to reach up and/or out over head and shoulders to, push/pull and lift product and move product from one location to another and operate equipment that uses the motion in both arms.
  • Must be able to bend, stoop and twist to remove and/or place product on skids, stock shelves in store find product in warehouse.
  • Must be able to climb ladders up to 12 feet.
  • Must be able to physically push and pull to move product on dollies and pallet jacks. 
  • Must be able to use a hand/box stapler on a regular basis throughout the day.
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